Making Sense of The Small Print
Reading Terms and Conditions Policies and Privacy Notices can often involve endless amounts of difficult terminology which can be really hard to understand and relate to your situation. To make things easier, we have written our important information in the format of Frequently Asked Questions (FAQs) to hopefully help you find the information that you need quickly and to be able to apply it to your situation.
When reading these FAQ’s the terms ‘we/us/our’ refer to Children’s Digital Download Therapy Services and you/your refers to all customers of this website in addition to other parties who may not purchase products but will view content and or submit information on contact forms.
Copyright Update:
Prior to 18.04.2021, the Copyright had been listed as:
© Marvellous Resources Ltd on our resources.
This has been changed to:
© Lynne Borrowdale www.marvellousresourcestherapyservices.com 2021
Both explanations identify Lynne Borrowdale and/or the businesses she created as the legal owner of all pieces of work sold on this website or through the Etsy store, both now and historically.
Terms and Conditions: Purchase FAQs
Who is allowed to use this site?
Although this site contains child-friendly products, E-commerce is not a child appropriate activity. By using this site you are confirming that you are an adult and have full control of your account and payment methods. Adults hold liability for any children in their care and their access this site and any activities they complete.. This includes the submission of personal information and any transactions. If you think a child may have submitted any personal information to us about themselves, please do let us know immediately and we will seek to delete this information. This would not include reversing transactions; you will need to discuss the misuse of your payment methods with your payment provider.
Do I need to create an account in order to purchase products?
Absolutely not. Feel free to check out as a guest. The benefit of creating an account is it can speed up the process of shopping with us again, should you choose to return. If you are happy to re-enter all your details each time, then a guest check out is more than okay!
Why did you ask for my address when it is a digital product?
We need your address for billing purposes, which is standard practice across E-commerce Websites.
How will my item be delivered?
You will receive a notification that your files are ready to download once your payment has been processed through your payment provider. Usually this will happen really quickly but sometimes online banking systems can experience some challenges and may take a little time to get your payment to us. Once we have received your payment, you will then receive an email confirmation of your order and you will have 24 HOURS to download your product, after you have clicked it for the first time. In the very unlikely event you do not receive your email within 24 hours, please use one of the contact forms on this website to alert us to this difficulty and we can seek to resolve the issue for you.
Do you offer refunds or exchanges?
Generally speaking, the answer is no. Once the sale is confirmed, the download has an automatic authorisation to be delivered. This is not something that can be halted. It is clearly impossible for you to return digital items to us once you have this authorised access. So please, be very careful in your consideration of your purchases and reviewing the items in your basket before you finalise your order in the checkout. Of course, if you have made a clear and genuine mistake by placing two of the same digital product in your basket, and not noticing until after you have checked out, you can request a refund for this as having two of the same download is clearly of no benefit to you. You have a 14 calendar day period to submit this request for a refund. Any refund will be returned to you via the original payment method. Please be aware that any refund to you will be minus the cost of the original payment processing fee, which we will not be able to claim back from the payment processor.
What am I allowed to do with this digital product?
The person who buys the product is allowed to use the product for their personal use and/or with their own face to face/telehealth/teletherapy clientele for therapeutic intervention. They may display a finished physical card set or a poster for the cards at training events they hold but they may not distribute or sell any handouts or copies or cards. The products may not be incorporated into any PowerPoint Presentation. With the exception of the expressed purpose of telehealth/teletherapy work, the introductory licensee may not distribute this product electronically or in any hard copy form (i.e. printed paper PDF’s, card sets or merchandise) either for free, or for sale.
It is prohibited for any person or organisation to reproduce, amend or repackage this product. No digital images from this product may be placed on the Internet, whether on a public or private website, or social media page. This is because the image then becomes freely available within internet searches and is a violation of copyright. It is permissible for you to show a selection of the cards you have made for yourself/work that has been created with the cards in a photograph, as such images would not enable someone to replicate the digital quality of the cards or the full product.
The digital products may not be resold, shared, loaned or otherwise transferred. The licence always remains with the original purchaser. Please re-direct any interested parties to purchase their own digital product.
Is it possible to purchase a physical set of cards?
No. We sell online digital download products only.
How should I print these products?
Obviously, you will need to print the products within the means you have. Ideally, they would be printed with the best print setting possible, on high quality card stock. To protect the card sets, it is advisable to laminate them.
What happens if I cannot download or print the files correctly?
These products have been tested on a range of different computers and printers, for quality assurance. We are therefore satisfied of their quality and that they are fit for purpose. As such, we cannot accept any responsibility for files that cannot be successfully downloaded or printed as a result of the technical challenges and equipment of the purchaser. It is also important to note that due to differences in technology, personal screen settings and quality of printing, there may be some variation in the appearance of the cards on your screen compared to how they print for you.
Am I able to get any more guidance or ideas about how to use the products?
Not directly through this website or through email correspondence. You are welcome to join our Facebook group, which Lynne will facilitate. This group is planned to be a community of like minded people who use these products. It is hoped it will be a safe place for people to share the many amazing ways they have used the products and also a place for anyone to ask any questions. Please do remember that social media groups are no substitute for case specific guidance nor a place to seek direct support for children, especially in emergency situations.
All the information given in our products, on this website and on our social media platforms is done so in good faith and given for general information purposes only; using these tools in isolation is no substitute for professional therapeutic intervention. If you are concerned about the needs of any child, it is your responsibility to follow this up with your supervisor or agency lead (if you are employed) and/or the relevant emergency or routine health or social care service. We are not liable for use of these products nor can guarantee any specific results.
How can I share feedback with you about the products?
We love to hear about the amazing ways in which our products are used, and equally, it is good for us to be made aware of any changes that need to be made. You can let us know about any feedback via our contact forms. By submitting any information to us, whether in a contact form, social media message or email, you are giving us licence to use, reproduce and edit any of your comments for publication across our website, social media and training programmes. Any such feedback publication would not include your name.
Please be aware that should you make any suggestions about any future products for development that this does not oblige us to use them. Equally, should you become aware of a product that has a theme similar to one you have suggested, this does not give you any creative authorship, financial or legal ownership nor any licence rights over these products nor enable you to claim credit for the idea. We have a substantial list of products for development already, which cover a wide range of general themes and specific pieces of work; we will never make this list public to protect our project ideas.
Anything else I need to know?
We reserve the right to modify the contents of this website, including the Terms and Conditions, at any time. Any changes or clarifications will take immediate effect from the point of being posted on this website. By continuing to access this website after such revisions are made, you are in effect agreeing to be bound by the changes made. Please do check this page regularly to ensure you remain fully informed about your rights and responsibilities on this website.
In no case shall Children’s Digital Download Therapy Services nor Marvellous Resources Therapy Services/Marvellous Resources Ltd, our directors or employees be liable for any injury, loss, claim or damages of any kind arising from your use of this website or the product range.
Privacy Notice: FAQs
What general information is gathered from me by using this website?
This website is hosted by SquareSpace. A website host is the way in which we are able to bring our website to you and they provide all the functions we need in order to show and sell our products to you. SquareSpace do collect cookies in order to ensure that this website can work efficiently and give you the best experience as a customer. The information they collect includes your IP address, your internet browser, location/time zone and your behaviour on this site (i.e. pages you visit and links you click). This data also provides the site with analytical information which can measure how well different aspects of the website is performing, in order to identify future potential areas of improvement. It can also provide information that can information the generation of additional products for our customers.
You are able to read SquareSpace’s explanation about the information they collect on their website and how they use it (www.squarespace.com). This will help you to fully understand the range of information that is gathered in order to fulfil the needs of this website and it’s hosting platform. You are able to disable cookies through your own individual browser options on your device. Disabling cookies may mean that you are not able to fully access all aspects of the website, without running into some difficulties. For example, you could be logged out between pages or have difficulties going through the checkout process in a smooth manner. To understand how your device and browser manage cookies and the implications of this for your online experience, please do consult with their individual privacy policies.
What personal data do you collect?
The personal data that is collected by us directly, is done so lawfully and fairly, for the purposes of processing and delivering your order, to provide the means of verifying your account details (to protect against fraud) and to communicate with you about your transactions, account or contact form information. The personal information entered into your account and purchases are done so with your consent, as you positively act to provide us with the data by filling in the account and checkout forms. As you have provided your personal information, it is assumed that the information we hold about you is accurate. Should you need to change any details, and are unable to do this within the options of your online account, please use our contact form to let us know about this. The specific information we gather is the absolute minimum required to complete your order or query:
Name
Email
Address (required for billing for the purposes of this website, as we obviously do not ship actual physical products).
Financial information* (you will be required to enter your card information if you do not choose to access Paypal)
Content of any information you choose to submit in a contact form or social media message
*It is important for you to know that whilst your account on this website has the capacity to collect your payment details, that your full card information is not actually saved within this website. Processing financial payments is a complex action and requires a specialist third party payment provider processor. Our website incorporates two of these processors; Paypal and Stripe (Stripe handles all non-PayPal payment methods i.e. debit and credit cards). When you choose a payment method at checkout, it is PayPal and Stripe’s gateway applications that facilitate your transaction. This means that whilst you are able to continue to use your payment method to purchase items on this website, that we are not actually able to view your card details bar the last four digits; the entire set of details is held securely by PayPal and Stripe.
How do I give my consent to you having access to my personal data?
By using this website, whether as a visitor or as a customer, you are consenting to the terms listed on this page. You are freely providing your information throughout your visit, especially when you are actively filling in forms for our attention.
How is my personal data kept safe?
SquareSpace provide Secure Sockets Layer (SSL) software, which encrypts any information you share through this website. This website cannot be accessed without a secure password and the devices that routinely access this website are equally protected in this manner. Our devices are protected with appropriate Internet Security Packages. As mentioned in the previous section, your payment information is held by PayPal (www.paypal.com) and/or Stripe (www.stripe.com). You are able to read about their privacy and security measures on their websites.
When an order is processed or you submit a contact form, these notifications go to a secure Google Business Email account, which is protected by their range of security measures (www.gsuite.google.com). As our products are digital and all the ordering, delivery and financial processes are all carried out online, there is never a need for your data to ever be printed out. All of your details, are therefore, appropriately protected through online measures.
Should you choose to contact us via a third party social media platform, such as Facebook or Instagram, you are choosing to do so in agreement with their security measures. All external companies to our own, mentioned in this paragraph, are governed by their own policies, which are beyond our control.
Can I see the information you hold about me?
Absolutely. You are always welcome to request this. Once your identity has been verified we are able to send the information via a secure email processor. We use Egress for sending and receiving confidential client information. In order to view any such personal data that we would send you, you would need to ensure you have an Egress account in order to be able to open our email. Egress accounts are free to create www.egress.com.
How long do you store information about me?
We will keep your online account active until such a time that you choose to delete it or this website ceases to be operational. With regards to the personal information held within any transaction documents, (both account holders and guest check out purchases), Her Majesty’s Government requires Marvellous Resources Ltd to “Keep records for 6 years from the end of the last company financial year they relate to, or longer if they show a transaction that covers more than one of the company’s accounting periods.” (www.gov.uk/running-a-limited-company). Therefore, those documents would be held for six years, in accordance with the law. Any non-financial information that is given to us via a contact form will be deleted once the matter in question has been managed, unless it would be required as evidence for a legal matter or ongoing conversation between us.
Do you ever share or sell my information?
The information you enter on this website has to be shared with the host and third party providers previously discussed, in order to manage this website and create your account (via SquareSpace) and the payment information you enter to complete a purchase using the third party PayPal and Stripe). It could be possible for your information to be seen should we require some technical IT support (I.e. if we experience Software or Hardware difficulties requiring professional attention). In this instance, we would ensure that a reputable professional with the appropriate level of security checks and confidentiality polices was employed to undertake this work.
Away from the functional needs of the website, your personal information that is detailed on any transaction document (i.e. on any invoices and receipts) may need to be viewed by our Accountant or a Legal Representative, as a matter of course within the function of running a business. The other reason that your information may be shared is if we are required to do so by Law Enforcement, a legal representatives or court order (when the correct documentation is in place to release the information we hold about you).
We absolutely will not trade or sell your information.
Can I delete the information you hold about me?
If you create an account but later change your mind and wish to delete it, you can follow the steps within your account details to do this yourself, at any time. If you are having difficulties deleting your account, we would be happy to help you with this. As mentioned in a previous section, the transaction records are not able to be deleted until the accounting time period stated in law has passed.
Who is responsible for processing my data?
Lynne Borrowdale Company and Clinical Director of Marvellous Resources Therapy Services, is the identified Data Controller for this website. You are easily able to send her a message via any of the contact forms on this website, or , if you prefer via email (info@childrensdigitaldownloadtherapyresources.com).
How will I know if your privacy notice changes?
We reserve the right to modify the contents of this website, including the privacy notice, at any time. Any changes or clarifications will take immediate effect from the point of being posted on this website. By continuing to access this website after such revisions are made, you are in effect agreeing to be bound by the changes made. Please do check this page regularly to ensure you remain fully informed about your rights and responsibilities on this website.
How can I learn more about my privacy rights?
There is a wide range of information about GDPR (General Data Protection Regulations on the ICO (Information Commissioners Office), which is the regulations under which this privacy notice has been written.
Anything else I need to know?
This page was last updated on 05/08/2020 (UK date order) by Lynne Borrowdale.